From our customers to their projects,
we put people first to deliver outstanding service.
It’s what makes us different. And helps your project succeed.
Training
DocShifter is designed with simplicity at its core, which makes it easy to understand and learn. A single DocShifter expert can remotely train an entire team and get them converting. All in a day.
We’ll provide the helping hands needed to install DocShifter on Microsoft Windows, Linux or within Docker/Kubernetes – and can even connect into your existing systems – showing you how to activate your first conversion workflow before the end of the day. Of course, we’ll be there long after that to support your ongoing digital document transformation.
How training works
We recommend training your team on the technical and business usage components of DocShifter, prior to our configuration workshops. Each session takes 3-5 hours depending on team size. Additional sessions can be run at cost if larger groups of people need to attend.
Upon completion of the sessions, attendees will receive a Completion of Training certificate and will be ready to move into DocShifter’s configuration workshops.
Implementation
To make good software great, you need even better implementation. At DocShifter, we combine our technical expertise with your business experience to implement an approach that works for you.
Whether you’re looking to implement DocShifter yourself, hand it over to us – or work in partnership to share the load – our team implement DocShifter across all types of IT infrastructures and can guide you through any environment. At speed and with ease.
Installation Services
Our engineers install DocShifter’s software into all environments and perform all initial testing. This includes installation, install configuration, and the creation of test workflows to external content sources (including REST API calls).
All we need ahead of time is access to the required infrastructure and confirmation of location preferences (on-premise or cloud).
Configuration Workshops
These workshops plan how the system will be configured and which conversion flows are required, by capturing the setting and logic needed for each use case. Multiple sessions are delivered with different groups to capture all use case settings and ensure effective configuration.
Configuration Services
These services set up, test and implement your final workflows, based on the information from the workshops. DocShifter will create the workflows before testing, fixing and securing the final foundations. Ready to activate your document conversion service.
Support
We all have questions that need answering. Knowing that is critical to how we support our clients on their transformation journeys.
From dedicated Technical Account Managers to our industry-leading, two-hour response time – our experts are always on hand to answer your questions and help solve any challenges you may have. We love what we do, which makes our customer support shine.
We have been exceptionally happy with the level of service and support at all levels (from Sales to Implementation through to Support).
Chris B. - Systems Administrator
Thanks to DocShifter services, we were able to crack several use cases that we had been struggling with the previous software.
Piyush J. - Solution Manager
DocShifter’s performance, and the responsiveness of the team, made DocShifter a simple choice for us. Very professional and customer-focussed.
Regulatory Operations & Global Submissions Specialist - Large pharmaceutical company
